Terms and Conditions

1. Acceptance of Terms

By accessing and using Team-Buddy (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Service. Your continued use of the Service constitutes your acceptance of these terms and any updates or modifications thereof.

2. Payments and Subscriptions

All purchases made through Team-Buddy are final and non-refundable. This includes all subscription plans, one-time payments, and any other fees charged for the use of the Service. By making a purchase, you acknowledge and agree that no refunds will be provided under any circumstances, including but not limited to dissatisfaction with the Service, technical issues, or change of mind.

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to the paid features until the end of your current billing period. No partial refunds will be provided for unused portions of the subscription period.

IMPORTANT: When a paying subscription ends (whether through cancellation, non-payment, or expiration), all user data associated with that account, including profiles, team spaces, analysis results, and any other stored information, will be permanently and irreversibly deleted from our systems. This action cannot be undone. You are solely responsible for exporting or backing up any data you wish to retain before your subscription ends.

Per-Seat Pricing

Team-Buddy uses a per-seat pricing model for all paid plans. Each seat is billed independently at the monthly or annual rate for its tier (Premium, Professional, or Corporate). Prices are quoted in USD; EUR equivalents may be applied based on account region.

The account owner must always hold a seat whose tier is equal to or higher than any seat assigned to a team member. Downgrading the owner's seat below the highest member seat tier is not permitted until the relevant member seats are first downgraded or removed.

Each tier carries a maximum seat count: Premium — 20 seats; Professional — 50 seats; Corporate — 500 seats. Purchasing additional seats beyond the limit for a given tier requires an upgrade to the next tier.

Feature access (coaching tips, Team Match runs, Role Fit runs, Match Lab, email reminders) is governed by the tier of each individual seat, not by the account-level subscription tier. Per-seat feature limits reset monthly on the first day of each calendar month.

Seats are billed at checkout via Stripe. Annual billing is charged as a single lump sum. Monthly billing is charged on the anniversary of the seat purchase date. Seats purchased mid-cycle are prorated to the nearest day.

Individual seats may be cancelled at any time. Upon cancellation, the seat remains active until the end of the current billing period (monthly or annual). No refunds are issued for unused portions of a billing period. The member assigned to a cancelled seat loses access when the billing period expires.

3. Disclaimer and Educational Purpose

The content, analyses, reports, and recommendations provided by Team-Buddy are for educational and informational purposes only. The Service is designed to offer insights and perspectives based on various methodologies, but it should not be considered as professional advice of any kind.

While we strive to provide accurate and useful information, Team-Buddy makes no representations or warranties regarding the accuracy, completeness, reliability, or suitability of any information provided through the Service. The results and analyses generated may contain errors, inaccuracies, or limitations inherent to the methodologies employed.

IMPORTANT: You should always consult with qualified professionals (including but not limited to human resources specialists, organizational psychologists, legal advisors, medical professionals, or other relevant experts) before making any decisions based on information obtained through Team-Buddy. The Service is not a substitute for professional advice, diagnosis, or treatment.

4. Methodology and Content Sources

Team-Buddy draws inspiration from multiple disciplines including Neuro-Linguistic Programming (NLP), behavioral coaching, personality science, and psychology. The methodologies and concepts utilized are based on publicly available knowledge and established practices within these fields. The specific algorithms, scoring systems, and analytical frameworks have been developed exclusively for this application as the result of years of independent research and development.

The Service incorporates smart content and analyses. While we continuously work to improve the accuracy and relevance of intelligent outputs, you acknowledge and accept that such content may be inaccurate, incomplete, or may improve over time as the underlying intelligent systems are refined. Intelligent content should be reviewed critically and verified independently when making important decisions.

5. Data Processing & Intelligent Analysis Consent

By using Team-Buddy, you explicitly consent to having your data processed and analyzed by intelligent analysis systems. This processing is essential for the core functionality of the Service, including personality analysis, team matching, and generating insights. Without this intelligent analysis, the Service cannot function as intended.

We apply anonymisation to detected personal identifiers before eligible AI processing. This does not guarantee that every identifier in free text will be detected; users must avoid submitting sensitive personal information in AI Coach messages and notes.

If you wish to delete your information from our systems, you may do so at any time by deleting your profile and/or your account through the Service interface. Once deleted, your data will be permanently removed from our active systems.

We do not retain historical data after account or profile deletion. Once you delete your information, we have no means of recovering it, and you acknowledge that this deletion is permanent and irreversible.

6. Account Termination and Data Deletion

Ending paid access does not immediately delete your profiles, Team Spaces, analysis data or other records. Any resulting Free access is subject to the retention rules below; active paid subscriptions, applicable seats and valid administrative grants pause Free cleanup. If an account has not returned for six calendar months while it has no effective paid access, we send one warning email at least seven days before account erasure and one confirmation after erasure is complete. Login or return cancels the pending erasure. Account erasure is blocked where shared work cannot be retained safely. Minimal lawful security and audit records may be retained.

Downgrading does not cause immediate deletion. Free accounts may use time calculations for the latest 24 months; older calculations require paid access. Time entries older than 36 months receive an in-app warning at least seven days before deletion and can be exported as raw data. Projects, ordinary Work notes and tasks with no authorised opening or edit for 24 months receive an in-app warning at least seven days before deletion. An authorised member opening or editing the work resets its activity clock. Active shared work is protected, and unsafe ownership prevents account deletion. Profiles, profile/manager notes, Journeys, Performance Reviews, Team Spaces and files are outside this 24-month work rule. Missing activity history is not proof of inactivity; no item is deleted without its warning grace period. Your own retained data can be exported without purchase.

You may voluntarily request account erasure through the Service. Erasure is permanent and removes eligible account data from active systems and durable backups through the account-erasure process; it does not guarantee recovery after completion. Shared work is retained safely or erasure is blocked if ownership cannot be established. Minimal security or audit information may be retained where lawfully required.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Team-Buddy, its owners, operators, affiliates, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of (or inability to access or use) the Service; (b) any conduct or content of any third party on the Service; (c) any content obtained from the Service; or (d) unauthorized access, use, or alteration of your transmissions or content.

You agree to indemnify, defend, and hold harmless Team-Buddy and its owners, operators, affiliates, employees, and partners from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any claim that your use of the Service caused damage to a third party.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. We do not warrant that the Service will function uninterrupted, secure, or available at any particular time or location, or that any defects or errors will be corrected.

8. Intellectual Property

All content, features, and functionality of Team-Buddy, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, algorithms, and analytical methodologies, are the exclusive property of Team-Buddy or its content suppliers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material from our Service without prior written consent.

9. User Conduct

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service: (a) in any way that violates any applicable federal, state, local, or international law or regulation; (b) to exploit, harm, or attempt to exploit or harm minors in any way; (c) to transmit any harmful, threatening, abusive, defamatory, or otherwise objectionable material; (d) to impersonate any person or entity; (e) to interfere with or disrupt the Service or servers or networks connected to the Service; or (f) to attempt to gain unauthorized access to the Service, user accounts, or computer systems.

10. Modifications to Terms

We reserve the right to modify these Terms at any time at our sole discretion. When we make changes to these Terms, you will be notified upon your next login to the platform. You will be required to review and accept the updated Terms and Conditions before continuing to use the Service. If you do not accept the updated Terms, you will not be able to access the platform. Your acceptance of the revised Terms upon login constitutes your agreement to be bound by the updated terms.

Referral Programme

The Referral Programme is available exclusively to active paying subscribers of Team-Buddy. Free-plan users are not eligible to earn referral commissions.

Eligible referrers earn a commission equal to 15% of each subscription payment made by a referred user. Commissions are calculated on the net amount charged and are tracked in your account dashboard.

Commissions enter a lock period of 30 days from the date of the referred payment. After the lock period expires, commissions become "available" and may be applied against your own future subscription charges.

Available commission credits are applied automatically or on request against your own Team-Buddy subscription invoices. Credits have no monetary value outside the platform except where cash redemption applies.

Cash redemption is available when the total of commissions earned (excluding free-grant commissions — see below) within a single solar year exceeds €1,000. Redemption requests require the submission of a valid VAT invoice or equivalent fiscal document. Payments are made by bank transfer or PayPal; applicable transfer fees are deducted from the payout amount.

Redemption of available credits — whether as subscription credits or as a cash payout — requires the referrer to hold an active paid Team-Buddy subscription at the time of redemption.

If a referrer downgrades to a free plan or cancels their subscription, they retain the right to redeem any accrued available credits during a grace window defined as the later of: (a) the end of the current calendar year, or (b) 30 days from the date of downgrade/cancellation. Within this window, credits below the €1,000 threshold may be applied against a future subscription, and credits at or above the threshold may be redeemed as cash in accordance with the cash-redemption rules above. Team-Buddy will send a notification to the referrer when this window is opened.

Any available credits not redeemed before the grace window closes are automatically and irrevocably cancelled. Team-Buddy bears no further obligation in respect of such cancelled credits. Commissions that are still in the 30-day lock period at the time the grace window closes are also cancelled and will not become payable.

If a referred user's subscription plan was granted at no cost (e.g. via a promotional coupon or administrative grant), no commission is payable for that plan period. Such commissions are marked as "Free grant — no payout" in your dashboard.

Team-Buddy reserves the right to modify, suspend, or terminate the Referral Programme at any time with 30 days' prior notice to active referral partners. Commissions that have already become "available" prior to termination will be honoured.

11. Governing Law and Jurisdiction

This contract and these Terms and Conditions shall be governed by and construed in accordance with the laws of the Italian Republic. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Rome, Italy. By using the Service, you consent to the exclusive jurisdiction and venue of the courts located in Rome, Italy for any disputes arising from these Terms.

12. Customer Support

While we strive to provide helpful assistance to our users, customer support may be available but is not guaranteed. Response times may vary, and we cannot guarantee resolution of all issues. Support is provided on a best-effort basis and does not constitute a contractual obligation. For critical business operations, users are advised not to rely solely on the availability of customer support.

13. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms, which shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.

14. Contact Information

If you have any questions about these Terms and Conditions, please use our in-app support feature or contact form available on our website.